Policies

1. Replacements & Refunds

We care!

Damaged Shipments: If your purchase arrives damaged, we are happy to replace it. Email a photo to us and we’ll take care of the rest.

Lost Shipments: Oh no! Let us know and we’ll look into the tracking. With your feedback, we will correct the issue as quickly as we can with a replacement or a full refund. See our phone number and email address below.

Unhappy? We believe we offer amazing well-crafted products, but if you are not in love with your purchase for any reason, please let us know and we’ll provide a full refund. Like we said, we care!

Phone: 770.545.8811
Email: shopkeeper@lillysage.com
Please allow us to respond between Tuesday – Saturday.

2. Shipping

After reviewing shipping providers we selected USPS as our shipper. We chose to utilize their Priority Mail / Package delivery service because of the pricing and reliability. Our shipping fees are calculated by USPS according to the total weigh, size of the package and delivery zip code. We do not add any additional fees to the USPS calculation. We ship Tuesday – Friday’s from our shop in Roswell, Georgia. Generally, orders are processed and shipped ASAP, but please allow up to 3 days just in case. We only ship within the United States.

3. Payments

We accept: American Express, Discover, Visa and MasterCard

4. Questions

Don’t hesitate to send and email or give us a call. We would love to hear from you. Thank you!